Terms of Service
Last updated: September 7, 2026
Welcome to Cabas. These Terms of Service ("Terms") govern your use of the Cabas platform, including our mobile application and website at heycabas.com (collectively, the "Platform"). By creating an account or using the Platform, you agree to these Terms.
Cabas is operated by Hey Cabas LLC, a Wyoming limited liability company ("Cabas," "we," "us," or "our").
If you do not agree to these Terms, do not use the Platform.
1. WHAT CABAS IS
Cabas is a marketplace platform with three kinds of users. Licensed beauty professionals ("Pros," shown on client-facing screens as "stylists" or by their specialty) book private suites by the hour or day. Suite owners ("Owners") earn money from their available space. Clients ("Clients") book appointments with Pros for beauty services through the Pro's Menu. Cabas facilitates these connections, processes the payments described in these Terms, and provides access management and messaging.
Cabas is an intermediary and a technology platform. Cabas does not provide beauty services, does not operate salon suites, does not employ Pros or Owners, and does not own, manage, inspect, or control any suite, shop, or other location where services are performed. Cabas does not set prices, hours, or work methods for any user. Every service performed for a Client is performed by an independent Pro under that Pro's own professional license, judgment, and responsibility. Cabas is not a party to the service relationship between a Pro and a Client, and is not a party to the rental relationship between a Pro and an Owner, even where Cabas collects, holds, or transfers payment for those relationships as described in Section 18.
Cabas is a technology platform that provides software tools to connect Pros and Owners. Cabas does not provide beauty services, operate salon suites, employ beauty professionals, or manage real property. Cabas's role is limited to providing the technology infrastructure that enables independent parties to find each other, communicate, transact, and manage access. Any interaction, transaction, or relationship between users of the Platform is solely between those users. Cabas is not a party to any agreement between a Pro and an Owner or between any user and any third party.
Users may browse available suites and studio spaces on the Platform without creating an account. Browsing as an unauthenticated visitor does not create a user account, does not collect personally identifiable information, and does not grant access to booking, messaging, saving, or any other interactive feature. Interactive features require account creation. Pros must also complete the identity and license verification described in Sections 2 and 13 before booking.
2. ELIGIBILITY
To use Cabas, you must be at least 18 years old and legally able to enter into a binding agreement. By creating an account, you confirm that you meet these requirements.
Age category from your app store. Where the app store that delivered the app to you provides an age category for your account, Cabas relies on that category in addition to the date of birth on your government ID. An account whose store age category is below 18 cannot be created, and Cabas may close an account whose store age category later indicates the holder is under 18.
Identity verification for Pros. Before booking a suite, Pros are required to verify their identity. You upload a photo of a valid, unexpired government-issued photo identification document (driver's license, state-issued ID card, or passport) and take a live selfie in the app. An automated face-comparison service operated by Amazon Web Services compares your selfie to the photo on your ID to confirm that the person creating the account is the person on the ID. We also use optical character recognition to extract your name and date of birth from the document to confirm you are at least 18 years old and that the name on the ID matches your account information. This face comparison analyzes measurements of your face and is a form of biometric processing. By submitting your ID and selfie, you consent to this processing for the purpose of verifying your identity. This is an identity confirmation, not a background check. Cabas does not verify criminal history, credit history, employment history, or personal references through this process. Your ID number is stored in hashed (encrypted, non-reversible) form for duplicate account detection only. The ID and selfie images are stored encrypted, retained while your account is active, and handled as described in Section 23 when your account is deleted. Owners may also be asked to complete this identity verification where the account flow requires it.
Pros must hold a valid, current professional license issued by a state cosmetology, barbering, or related licensing board, except as described below for braiders in states that do not license braiding. Your license must be verified through our platform before you can book a suite. We use optical character recognition to extract license information from your uploaded license photo. In states that publish official license rosters (currently Texas, through the Texas Department of Licensing and Regulation), we also check your license directly against official state records. Documents that cannot be confirmed automatically are reviewed by a person. This verification confirms that your license information matches official records where available and that the license is currently active. It does not confirm your skill level, quality of work, or fitness to perform any specific service. Providing a fraudulent, expired, or altered license is grounds for immediate and permanent removal from the platform.
Braiders: If your only service is natural hair braiding and your state does not require a license for braiding, you are exempt from license upload. You remain responsible for complying with any registration or other requirements your state does impose.
State availability: Cabas launches verification and booking state by state. If your state is not yet live, you may join the waitlist by providing your email address, your city or state, and your role. We will notify you when your state becomes available.
Owners must have legal authority to offer their suite for short-term professional use. You are responsible for confirming that your listing complies with your lease, HOA rules, building regulations, and local zoning laws. Cabas does not verify your legal right to list a space.
Residential properties, home-based salons, and spaces not zoned or designated for commercial or professional use are not permitted on the Platform. All listed suites must be in commercially zoned or mixed-use spaces designated for professional services. By listing a suite, you represent and warrant that your space meets this requirement. Cabas does not verify zoning compliance.
2A. STATE-SPECIFIC LEGAL ACKNOWLEDGMENTS
During account setup, Cabas presents you with legal acknowledgments specific to your role (Pro or Owner) and the state in which you operate or reside. These acknowledgments summarize key legal considerations that apply to your use of the Platform in your specific state, including licensing requirements, tax obligations, privacy rights, safety responsibilities, and applicable state laws.
You are required to review and acknowledge these state-specific disclosures before you can use the Platform. Your acknowledgment is recorded with a timestamp and version number. If Cabas updates the state-specific acknowledgments (for example, due to a change in state law), you will be presented with the updated acknowledgments and must acknowledge them to continue using the Platform.
State-specific acknowledgments are provided for informational purposes to help you understand the legal landscape in your state. They are summaries, not legal advice. They do not replace the full Terms of Service or Privacy Policy. If there is a conflict between a state-specific acknowledgment and the Terms of Service, the Terms of Service control. Cabas is not a law firm and does not provide legal advice. You are responsible for understanding and complying with the laws of the state in which you operate.
3. INDEPENDENT CONTRACTOR STATUS
Pros and Owners are independent parties, not employees of Cabas. By using the Platform, you acknowledge and agree that:
• You are an independent business operator using Cabas as a marketplace tool.
• Cabas does not control when, where, or how you work.
• Cabas does not set your prices, require minimum hours, or dictate your schedule.
• Cabas does not provide tools, equipment, products, or training.
• Cabas does not restrict you from using other platforms or booking suites through other means.
• You are responsible for your own taxes, insurance, and business expenses.
• No employment, partnership, joint venture, or agency relationship is created between you and Cabas by your use of the Platform.
This classification applies regardless of the state in which you operate and is consistent with the factors set forth in applicable federal and state independent contractor tests.
4. ACCOUNTS
You are responsible for maintaining the security of your account credentials. You are responsible for all activity that occurs under your account. If you believe your account has been compromised, contact us immediately at support@heycabas.com.
You may not create multiple accounts. You may not transfer or share your account with another person. You may not create an account on behalf of someone else without their explicit authorization.
One account, any side. A single account may hold any combination of the Client, Pro, and Owner sides. When you take on a side, the obligations of that side in these Terms apply to you in full. The Pro and Owner sides require the verification described in Section 13; the Client side does not. A side you have held is not removed from your account by Cabas. Where these Terms say "Pro," "Owner," or "Client," they mean you in that capacity, and a person who holds more than one side is bound by each.
Sign-in protection. Repeated failed sign-in attempts temporarily lock sign-in to protect your account. Cabas is not liable for any loss arising from a lockout triggered by attempts you or a third party made.
Affiliate and Founder Accounts: Cabas and its affiliates, officers, founders, employees, and strategic partners may maintain accounts on the Platform with features, rates, or privileges that differ from those available to general users. These accounts are governed by separate internal agreements and are not subject to the standard fee structures, eligibility requirements, or program terms described in these Terms. The existence of these accounts is disclosed in the interest of transparency and does not constitute discrimination or preferential treatment under Section 16 of these Terms.
Data Portability: Upon request, Cabas will provide you with a copy of your personal data in a commonly used, machine-readable format. Submit requests to privacy@heycabas.com and we will fulfill them within a reasonable time. Exported data includes your profile information, booking history, review history, and message history. Exported data does not include Cabas's proprietary calculations such as integrity scores, reliability scores, listing quality scores, algorithmic ranking data, or internal moderation records. This right is in addition to any data portability rights provided under applicable state privacy laws as described in the Privacy Policy.
Third-Party Sign-In: You may create or access your account using a third-party sign-in service such as Google or Apple. If you do, you authorize Cabas to receive basic account information (such as your name and email address) from that provider to create and maintain your account. You are responsible for the security of the third-party account you sign in with, and activity conducted through it is attributed to you. Your use of the sign-in provider is governed by that provider's own terms and privacy policy, and Cabas is not responsible for the availability of the provider's service or for any lockout, suspension, or data practice of the provider. If you lose access to your third-party sign-in account, contact support@heycabas.com to regain access to your Cabas account through identity confirmation.
4A. OWNER OBLIGATIONS
By selecting the Owner role and listing a suite on the Platform, you acknowledge and agree to the following obligations. These are your responsibilities. Cabas does not monitor, verify, or enforce your compliance with these obligations. Failure to meet these obligations may expose you to legal liability, regulatory penalties, or claims from other users, none of which are the responsibility of Cabas.
You are responsible for confirming that your suite is located in a commercially zoned or mixed-use space designated for professional services and that short-term professional rental is permitted under your lease, building rules, HOA covenants, and local zoning ordinances.
You are responsible for maintaining your suite in a safe, clean, and functional condition at all times, including between bookings. This includes but is not limited to working plumbing, electrical systems, lighting, ventilation, climate control, and fire safety equipment.
You are responsible for baseline sanitation of the suite between bookings, including wiping down surfaces, ensuring the floor is clean, the sink is clear, and mirrors are presentable. This is separate from the Pro's obligation to clean up after their own services. The Owner maintains the space. The Pro maintains their workspace within it.
You are responsible for maintaining all Owner-provided equipment in safe working condition. This includes but is not limited to styling chairs, shampoo bowls, hood dryers, hydraulic chair mechanisms, and any other equipment that is part of the suite listing. If Owner-provided equipment malfunctions and causes injury or property damage, the Owner may be liable.
You are responsible for responding to booking requests, messages, and claims within 24 hours. Consistent unresponsiveness may result in listing deprioritization, reduced search visibility, or suspension.
You are responsible for complying with all applicable local, state, and federal regulations related to your suite, including building codes, fire codes, health codes, ADA accessibility requirements, occupancy limits, and business licensing requirements.
You are responsible for maintaining adequate insurance coverage for your suite, including property insurance and general liability insurance. Cabas does not provide insurance and is not responsible for any gap in your coverage.
You are responsible for maintaining your smart lock hardware in working condition, including battery replacement, firmware updates, and Wi-Fi connectivity. If your suite uses an Owner-provided keypad code instead of a connected smart lock, you are responsible for keeping that code accurate on the Platform and functional at the door. If access fails and a Pro cannot enter the suite, you may be responsible for the resulting booking disruption.
You are responsible for accurately representing your suite in your listing, including photos, description, amenities, equipment, parking availability, and any limitations or restrictions. Misrepresenting your suite is a violation of these Terms.
You are responsible for disclosing known material defects, hazards, or limitations of your suite in your listing description. This includes but is not limited to construction noise, shared access areas, limited parking, elevator outages, plumbing issues, pest concerns, and any condition that could affect a Pro's ability to serve clients.
You are encouraged to maintain photographic documentation of your suite's condition on a regular basis. In the event of a damage claim, Cabas may request evidence from you demonstrating the condition of the suite before the booking in question. Inability to provide baseline documentation may affect the outcome of a claim.
You may not install, operate, or maintain any audio or video recording devices, cameras, or surveillance equipment inside the suite or in any area where Pros or their clients have a reasonable expectation of privacy. If your building has exterior security cameras in common areas, you must disclose their presence in your listing description. Violation of this requirement is grounds for immediate and permanent removal from the Platform and may constitute a criminal offense under applicable state wiretapping and surveillance laws.
You may not allow any person other than a verified Cabas Pro with an active booking to access your suite through the Platform's access system.
You are responsible for understanding and complying with your state's tax obligations related to rental income received through the Platform. Stripe issues IRS Form 1099-K to users who meet applicable reporting thresholds (currently $600 in gross payments per calendar year). You are responsible for reporting your income and paying applicable taxes.
Named Spaces and Suites: Owners create a named space (such as a studio, salon, or suite location) as the first step of listing creation. All suites listed by an Owner at the same address are organized under their named space. Each suite within the space is a separate listing with its own pricing, amenities, photos, and availability. The named space is the Owner's brand presence on the Platform and aggregates reviews, ratings, and trust signals across all suites within it. Single-suite Owners have a named space with one suite. The named space cannot be transferred to another Owner.
Space Types: Each listing is classified as either a Chair/Booth (an open or semi-open station in a shared space) or a Private Suite (a private, enclosed room with its own door). The Owner selects the space type during listing creation. The space type affects how the listing appears on the Platform and may influence pricing guidance ranges. The space type cannot be changed after the first booking is completed on the listing without contacting support.
Amenity Scoring: Cabas uses a point-based amenity scoring system to help Owners understand the relative value of their space. Each amenity available in a listing is assigned a point value based on its relevance to the listing's primary service type. Standard amenities (equipment expected for that service type) earn zero points. Upgrade amenities (equipment, space features, content tools, access features, and technology beyond the baseline) earn points. The total points are normalized to a percentage score and mapped to a tier (Tier 1, Tier 2, or Tier 3). Higher tiers correspond to higher suggested pricing ranges. The amenity score is computed automatically and updates when amenities are added or removed. Amenity point values and tier thresholds may be adjusted periodically as the Platform evolves. The amenity score is a guidance tool, not a pricing requirement. Owners may set any rate regardless of their tier.
Base Rates and Volume Pricing: Owners set two base rates for each suite: an hourly rate and a daily rate. The Platform may derive additional pricing tiers (such as half-day rates) from these base rates using published formulas. Owners may also configure volume pricing tiers that offer reduced rates for longer bookings. Volume pricing tiers are optional and are configured by the Owner, not by Cabas.
Fair Market Pricing Guidance: Cabas provides pricing guidance for each state on the Platform. Owners may view suggested pricing ranges based on their state and amenity level when setting their hourly and daily rates. Pricing guidance is informational and does not restrict the rates an Owner may set. There is no maximum rate. The pricing guidance is determined by market research, platform data, and periodic recalibration. Pricing ranges may change as the Platform collects transaction data. Changes to pricing ranges do not affect existing listings. Pricing guidance does not constitute a price-fixing agreement between Owners. Each Owner independently determines their rate.
By creating an account and selecting the Owner role, you waive your right to a jury trial for any dispute arising from your use of the Platform, to the maximum extent permitted by applicable law. This waiver applies regardless of whether you opt out of the arbitration agreement described in Section 21.
Establishment licensing. You represent and warrant that every suite, shop, or space you list holds every establishment, salon, shop, or facility license and permit that the state and locality where it sits require for the services Pros may perform there, that the license is current and posted as required, and that you will maintain it for as long as the space is listed. Cabas does not verify establishment licenses (Section 13). Where your state requires the holder of an establishment license to keep a record of the practitioners who work in the space, that record is your responsibility; your Cabas booking history is available to you for that purpose, but Cabas does not maintain it on your behalf.
Commission rate. Cabas charges a service fee of 12% on every completed booking of your suite (Section 18). Your rate may be reduced under the Myre Caroline Ambassador Program or the Inner Circle Program on the terms shown in the app (Sections 11 and 11A). The rate in effect at the time a booking is completed is the rate applied to that booking.
4B. PRO OBLIGATIONS
By selecting the Pro role and booking suites on the Platform, you acknowledge and agree to the following obligations. These are your responsibilities. Cabas does not monitor, verify, or enforce your compliance with these obligations beyond the license verification described in Section 13.
You are responsible for maintaining a valid, current professional license issued by the state in which you perform services, unless you qualify for the braider exemption described in Section 2. If your license expires, is suspended, or is revoked, you must immediately stop using the Platform to book suites and notify Cabas. Performing services with an expired or invalid license is a violation of these Terms and may constitute a criminal offense under state law.
You acknowledge that Cabas monitors license expiration dates. Cabas will send notifications at 60 days, 30 days, and 7 days before your license expires. If your license expires and you do not upload a renewed license, your account will be paused. While paused, you cannot book new suites. Existing confirmed bookings within 7 days of the pause date will be honored to avoid disrupting your clients. After 7 days, all future bookings are cancelled. If your license remains expired for 90 or more consecutive days without renewal, your account may be suspended. To reinstate a suspended account, upload a valid renewed license and contact support@heycabas.com. Cabas is not responsible for any lost revenue, missed clients, or business disruption resulting from an account pause or suspension due to an expired license.
You are responsible for understanding and complying with the licensing requirements of every state in which you perform services. If you book suites in multiple states, you must hold valid licenses in each state. Some states offer reciprocity and some do not. Cabas does not verify multi-state licensing compliance.
You must only perform services within the scope of your specific license type as defined by your state licensing board. A cosmetologist may not perform services restricted to barbers. A nail technician may not perform services restricted to estheticians. Performing services outside your licensed scope of practice is a violation of these Terms and may constitute a criminal offense under state law.
You are responsible for carrying your own professional liability insurance and general liability insurance covering the services you perform. Cabas does not provide insurance and is not responsible for any claims arising from your services.
You are responsible for the safety and wellbeing of your clients while they are in a suite you booked through the Platform. This includes conducting appropriate consultations, patch tests, allergy assessments, and product sensitivity checks before performing services that involve chemicals, adhesives, dyes, heat, or other potentially harmful substances.
You are responsible for bringing your own tools, equipment, and products in clean, safe, and working condition. You are responsible for properly sanitizing your tools and workspace in accordance with your state's health and sanitation requirements.
You are responsible for the safe transport, handling, use, and disposal of all chemicals, products, and hazardous materials you bring into a suite. You must comply with all applicable state and local regulations regarding chemical use and disposal. Cabas is not responsible for any injury, property damage, or environmental contamination caused by chemicals or products brought into a suite by a Pro.
You are responsible for leaving the suite in the same condition you found it. This includes disposing of waste, cleaning surfaces you used, removing all personal items, and reporting any damage to the Owner through the Platform.
You are required to take check-in and check-out photos at the start and end of every booking through the Platform. These photos are stored privately, are visible to the Owner of the suite you booked, and serve as evidence in the event of a damage claim. Failure to take check-in or check-out photos may affect your integrity score and your ability to dispute damage claims filed against you.
You are responsible for checking out on time. If you stay past your booking end time, overtime charges apply as described in Section 5, and your saved payment method may be charged without further action from you.
You are responsible for all persons you bring into or allow into the suite during your booking, including minor children, assistants, and companions. Cabas does not provide childcare, supervision, or safety accommodations for minors. If you bring a minor into a suite, you assume full responsibility for their safety and supervision at all times.
In the event of a medical emergency during a booking, call 911 immediately. Do not delay calling emergency services for any reason. Cabas is not a medical provider and does not provide emergency response services. You are responsible for the safety of all persons present in the suite during your booking.
Your booking is personal to you and cannot be transferred, shared, or sublet to another beauty professional. You may not allow another professional to use your booked suite time to serve their own clients. Violation of this restriction is grounds for account suspension or termination.
You acknowledge that the Pro Membership subscription auto-renews monthly through your app store. Cancellation takes effect at the end of the current billing period. No partial refunds are issued for the remaining days of a billing period. This is described in detail in Section 10.
You are responsible for understanding and complying with your state's tax obligations related to income earned through your beauty services. Cabas does not withhold taxes on your behalf.
You are responsible for complying with all applicable state cosmetology and barbering board regulations while performing services in a suite booked through the Platform, including sanitation standards, scope of practice limitations, and record-keeping requirements.
Re-Verification and Cure Periods: You acknowledge that Cabas may upgrade its verification methods at any time, including checking your license directly against official state licensing records in states that publish them. Previously approved accounts may be subject to re-verification under upgraded methods. If re-verification identifies a discrepancy between your uploaded license and your state's records, you will receive written notice specifying the issue and a cure period. The cure period is thirty (30) days for expired or suspended licenses and fourteen (14) days for revoked licenses. During the cure period, you may continue to fulfill existing confirmed bookings but cannot create new bookings. Failure to resolve the issue within the stated cure period will result in account deactivation. Account deactivation does not delete your account data. You may reactivate by completing verification with a valid, current license.
By creating an account and selecting the Pro role, you waive your right to a jury trial for any dispute arising from your use of the Platform, to the maximum extent permitted by applicable law. This waiver applies regardless of whether you opt out of the arbitration agreement described in Section 21.
Where you take Clients. You may take Client appointments in a Cabas suite you have booked, or at your own workspace that you add to the Platform. For any workspace you add, you represent and warrant that the location holds every establishment, salon, shop, mini-establishment, or facility license and permit that your state and locality require for the services you perform there, that you have the legal right to perform services at that location, and that you comply with every rule that applies to it. The rule in Section 2 against residential and non-commercial spaces applies to a workspace you add. You are solely responsible for the safety, access, condition, and lawful operation of any workspace you add. Cabas never inspects or verifies a workspace and disclaims all responsibility for it (Sections 12 and 13).
Your Menu and Client booking. Client booking is off for each style on your Menu until you turn it on for that style. When you turn it on, you set the price, the duration, any add-ons, the deposit within the limits Cabas sets, your cancellation cutoff within the limits Cabas sets, and your late-arrival tolerance. Clients see these before they book, and the price and cancellation policy shown at booking are the ones that apply to that appointment (Section 5). You may add a style of your own under one of the Menu's categories; it publishes immediately under your name and you are responsible for it as Menu content (Section 9A).
Discoverability and time off. You are shown in Browse by default. You may turn this off, in which case your Menu is reachable only by a link you share. You control your availability, breaks, and time off in the app. A Client can book only inside the availability you publish, and an appointment you have already confirmed is not cancelled by a change to your availability; you must cancel or reschedule it under Section 5.
Your Clients and their information. Information a Client gives you through the Platform, including contact details, appointment history, and any notes you write about a Client, may be used by you only to provide and manage services for that Client and to communicate with that Client about your services. You may export your own client list. You may not sell, share, or use Client information for any other purpose, and you may not contact a Client outside the Platform to move an appointment off the Platform (Section 8).
4C. CLIENT OBLIGATIONS
As a Client, you agree to the following:
Accurate contact information. You will provide accurate contact information and keep it current, because appointment confirmations, reminders, day-of details, and one-time codes are sent to the phone number and email on your account.
Payment method on file. You will keep a valid payment method on file for any appointment you book. Your card is saved to a payment processor profile linked to your account. You authorize the charges described in Section 5 and in Section 18 for Clients.
Arriving on time. Each Pro sets a late-arrival tolerance that is shown to you before you book. If you have not arrived within that tolerance, the Pro may mark the appointment a no-show (Section 5, For Clients). You may report a late arrival in the app; that report is information for the Pro and does not extend the tolerance unless the Pro agrees.
The in-app thread. You will use the in-app thread as the channel for the appointment. The Pro's personal phone number is not shared with you for calling or texting outside the Platform, and yours is not shared with the Pro, except where the Platform shows the Pro the number you used for the appointment on the day of the appointment.
Your answers to the Pro. You are responsible for the accuracy of anything you tell a Pro about your hair, skin, allergies, prior treatments, or preferences. The Pro relies on those statements in deciding whether and how to perform a service. Cabas does not collect, review, or verify those statements.
The Pro is independent. You understand that the Pro is an independent professional, that Cabas does not select, supervise, or vouch for any Pro beyond the verification described in Section 13, and that any claim about the quality, safety, or outcome of a service is against the Pro, not Cabas (Sections 12, 13, 19, and 20).
Good faith. You will not book an appointment you do not intend to keep, will not hold overlapping appointments with more than one Pro for the same time, and will not use the contest process (Section 5A) to avoid paying for a service you received.
By creating an account and booking as a Client, you waive your right to a jury trial for any dispute arising from your use of the Platform, to the maximum extent permitted by law, and agree to the dispute resolution process in Section 21.
5. HOW BOOKINGS WORK
For Pros
When you book a suite, you agree to pay the listed rate plus any applicable access fees. Payment is processed at the time of booking through Stripe, our payment processor. A $50 incidentals hold is authorized on your payment method at the time of booking. This hold is not a charge. It is released automatically 24 hours after checkout if no damage claim is pending, as described in Section 6.
For Owners
When a Pro books your suite, Cabas collects payment on your behalf. Your earnings (the booking amount minus the 12% Cabas service charge) are deposited to your connected bank account within 2 business days after checkout is confirmed. You must connect a bank account through Stripe to receive payouts.
For Clients
Price and deposit. When you book an appointment, you see the Pro's price, any add-ons you selected, the Cabas service fee (Section 18), the total, and the deposit before you confirm. The deposit is part of the total, never an additional charge; it is subtracted from what you pay at the end of the appointment. The deposit amount is set by the Pro within limits set by Cabas and is shown before you book. The deposit is charged to your card when you book. Cabas holds the deposit; it is not paid to the Pro until the appointment is completed or the cancellation policy shown at booking says otherwise.
What you agreed to is what applies. The price, the add-ons, the service fee, the deposit, and the cancellation policy shown to you at the moment you book are recorded with your appointment and are the terms of that appointment, even if the Pro later changes the Menu.
Cancellation. Each Pro's cancellation cutoff is shown before you book. If you cancel at or before the cutoff, your deposit is refunded in full to the card you paid with. If you cancel after the cutoff, or you do not arrive, the deposit is handled under the cancellation policy shown at booking. Refunds are issued to the original payment method and appear on your statement according to your card issuer's timing, which Cabas does not control.
Rescheduling. Either you or the Pro may propose a new time in the app. Your appointment stays confirmed at its original time until a proposal is accepted. A reschedule you accept carries your deposit and your original price to the new time.
The day of. You may tell the Pro you are running late, and the Pro may tell you the same. These notices are information between you; they are not promises by Cabas about when either of you will arrive. If your appointment is at a Pro's own workspace, the exact address and any access note are released to you on the day of the appointment. They are for you alone and may not be shared.
No-show. If you have not arrived within the Pro's late-arrival tolerance, the Pro may mark the appointment a no-show. Your deposit stays held for 24 hours from the mark. During that window you may contest the mark in the app with your account of what happened. If you do not contest, or Cabas upholds the mark, the deposit is applied under the cancellation policy shown at booking. If Cabas overturns the mark, your deposit is refunded. Section 5A describes how contests are decided.
Paying the balance. When the Pro marks the appointment done, the balance (the total, less your deposit, plus any tip you add and any retail the Pro added with your agreement) is charged to your card on file. If the charge fails, you receive a payment link and the appointment remains open until it is paid. Cabas may suspend booking on an account with an unpaid balance.
Waitlist. If a day is full, you may ask to be told if a spot opens. Being told does not hold the spot; the first Client to book it gets it.
Saved Payment Method and Charges Made Without You Present
When you book, your payment method is saved to a Stripe customer profile linked to your account. By making a booking, you expressly authorize Cabas, through Stripe, to charge your saved payment method without you being present at the time of the charge for the following: (a) booking extensions you request through the app, (b) overtime billed under the overtime schedule in this section, and (c) approved damage claims captured against your incidentals hold as described in Section 6. Each of these charges follows the amounts and rules stated in these Terms, and you receive a record of every charge. This authorization remains in effect while you have an account and applies to each booking you make.
Extensions
You may request an extension of an active booking through the app, subject to the suite's availability. Extensions are available for hourly bookings only; daily bookings cannot be extended. Extensions are initiated by the Pro. When an extension is granted, the extension charge is billed to your saved payment method without a separate checkout step. Each extension carries its own service fee, which is shown to you before you confirm the extension request.
Overtime
You have a 15-minute grace period after your booking end time to check out. After the grace period, overtime billing begins. Overtime is charged at 25% of the suite's hourly rate for each 15-minute block. Overtime is charged automatically to your saved payment method only up to 2 hours of overtime or $60, whichever comes first. Overtime beyond that limit is reviewed by the Cabas team rather than charged automatically, and you will be contacted about the outcome. Repeated overtime may affect your integrity score and your standing on the Platform.
Suite Bookings That Never Start
A confirmed suite booking that is never checked in is closed automatically after the booking window ends, and the Owner may attest in the app that the Pro did not arrive. An automatic closure is a platform record, not a finding of fault; either side may dispute it under Section 5A within the window shown in the app.
Cancellation Policy
Refunds for cancelled suite bookings follow this schedule:
• If the Owner cancels, the Pro receives a 100% refund, no matter when the cancellation happens.
• If the Pro cancels a booking that is still pending (not yet confirmed), the Pro receives a 100% refund.
• If the Pro cancels within one hour of booking, and the booking start time is more than two hours away, the Pro receives a 100% refund. This short grace period is here so an honest mistake does not cost anyone money.
• If the Pro cancels a confirmed booking 24 hours or more before the start time, the Pro receives a 100% refund.
• If the Pro cancels a confirmed booking less than 24 hours before the start time, the Pro receives a 50% refund of the suite rate. The remaining 50% compensates the Owner for the late cancellation. The per-booking access fee is not refunded on a late cancellation, because it paid for platform services that were already provided. Pro Members pay no access fee, so this does not apply to them.
The applicable policy and refund amounts are also displayed on the booking summary before you pay. When a booking is cancelled, the incidentals hold is released.
No-Show Policy
If a Pro does not check in within 30 minutes of the booking start time, the Owner may flag the booking as a no-show. Flagged no-shows are reviewed by Cabas using check-in records and any evidence provided by both parties before any payment decision is made. Repeated no-shows may affect your integrity score and may result in account suspension.
Addresses and Location Privacy
The exact address of a suite is hidden until you have a booking. Before booking, listings show the general area, and map locations shown to the public are intentionally imprecise (offset by roughly half a kilometer) to protect the Owner's property. The precise address is revealed to you in the app once your booking is made. You may not share a suite's address with anyone not directly involved in your booking.
No Guarantee of Bookings or Earnings
Cabas does not guarantee any level of bookings, earnings, occupancy, or availability for Owners or Pros. All pricing information, earnings estimates, market data, hourly rate ranges, city-specific financial data, and financial projections displayed on the Platform or on heycabas.com are provided for informational purposes only. They are based on market research and third-party data sources and do not constitute guarantees, promises, or representations of actual earnings or savings. Individual results vary significantly based on location, specialty, client base, pricing, availability, seasonality, competition, and market conditions. Cabas is not liable for any difference between estimated and actual earnings or for any business decisions you make in reliance on information displayed on the Platform or the website.
Minimum Booking Duration: The minimum booking duration on the Platform is two (2) hours. All hourly suite bookings must be at least two hours in length. Daily bookings are not subject to the two-hour minimum.
Booking Option Cards: When booking a suite, you may see up to three booking options displayed as cards showing different durations and rates. These options are generated from the Owner's base rates and any configured volume pricing tiers. The displayed rates include any applicable volume discounts. The final price shown on the booking confirmation screen is the amount you will be charged.
5A. DISPUTES BETWEEN USERS
Cabas is a marketplace intermediary. Disputes between Pros and Owners, or between any users of the Platform, are the responsibility of the parties involved.
Cabas may, at its sole discretion, provide limited dispute mediation through the claims process described in Section 6 for disputes arising from suite bookings. Cabas may review evidence from both parties but is not obligated to mediate, arbitrate, or resolve any dispute.
If you have a dispute with another user, you agree to attempt to resolve it directly with that user before contacting Cabas. Cabas's involvement in any user-to-user dispute is voluntary and does not create any obligation, liability, or precedent.
You agree that Cabas is not liable for any loss, damage, cost, or expense arising from a dispute with another user, regardless of the outcome.
Appointment contests. A Client may contest a no-show mark within 24 hours (Section 5, For Clients). A Pro may contest a Client's cancellation or lateness claim within the window shown in the app. Cabas reviews a contest on the record inside the Platform: the appointment's timeline, the day-of notices, the thread, and the accounts each side gives. Cabas may uphold or overturn the mark. That determination decides how the deposit is applied under the cancellation policy shown at booking. It is a good-faith platform determination made to operate the Platform; it is not arbitration, not a legal finding, and does not decide any claim either user may have against the other outside the Platform. Cabas is not liable to either side for a determination made in good faith. Contest determinations are final as to the Platform.
6. INCIDENTALS HOLD AND DAMAGE CLAIMS
A $50 incidentals hold is authorized on the Pro's payment method for every booking. If the Owner discovers damage to the suite, the Owner has 24 hours after checkout to file a claim through the Platform. Claims are capped at the amount of the hold. The Pro is notified immediately and may respond with their side before the claim is reviewed.
Cabas reviews all claims using evidence from both parties, including the check-in and check-out photos taken during the booking. Check-in and check-out photos are stored privately, are visible to the Owner of the suite, and are used as evidence in claims. If the claim is approved, the approved amount is captured against the hold and paid to the Owner. If the claim is denied, the hold is released to the Pro.
Hold release: If no claim is pending, the hold is released automatically 24 hours after checkout. If a claim is pending, the hold remains in place until the claim is resolved. Card networks may also expire authorization holds on their own schedule, independent of Cabas. If an approved claim is captured, that capture is a merchant-initiated charge authorized under Section 5.
For damages exceeding $50, the Owner may contact support@heycabas.com with the claim number, photos, receipts, and repair estimates for additional resolution.
Filing a false or fraudulent damage claim is grounds for permanent removal from the platform. Cabas tracks claim patterns and may suspend or remove users with a pattern of denied claims.
AI-generated or AI-altered evidence is prohibited. Any claim submitted with photos, documents, or descriptions that have been generated, manipulated, or altered using artificial intelligence tools will be automatically denied. The submitting user may face permanent account suspension. This prohibition applies to all evidence submitted in connection with damage claims, disputes, or any other resolution process on the Platform.
Claim Resolution Timeline: Cabas will make reasonable efforts to resolve damage claims within 14 business days of receiving evidence from both parties. If additional time is needed, Cabas will notify both parties of the expected timeline and the reason for the delay.
Escalation. If a check-in or checkout photo is missing, or a side does not respond to a prompt within the time shown in the app, the Platform escalates as described in the app, and the timing of the hold's release may be extended until the escalation is resolved.
7. ACCESS CODES AND DOOR ACCESS
When a booking is confirmed and paid, the Platform provides you with an access code for the suite. For suites with connected smart locks, a temporary code is generated for your booking. The generated code is active 15 minutes before the booking start time and expires 15 minutes after the booking end time. Some suites instead use a keypad code provided by the Owner rather than a generated code; Owner-provided codes may not change between bookings, so treat them as strictly confidential. Access codes are delivered in the app and by SMS.
You may not share your access code with anyone. You may not copy, photograph, or record the smart lock setup. You may not attempt to modify the lock settings. Unauthorized access to a suite outside your booking window is a violation of these Terms and may constitute trespassing under applicable law.
7A. SMART LOCK ACCESS AND LIMITATIONS
Cabas provides smart lock access codes as a convenience feature through third-party hardware and software provided by Seam and the lock hardware manufacturer. Cabas does not manufacture, install, maintain, repair, or guarantee the operation of any smart lock device.
Smart lock access codes are generated and delivered through automated systems. Cabas does not guarantee that access codes will be delivered on time, that they will function correctly, or that the smart lock hardware will be operational at the time of your booking. For suites using Owner-provided keypad codes, the Owner is responsible for the accuracy and function of the code.
Smart lock malfunctions, code delivery failures, SMS delivery delays, battery depletion, Wi-Fi or connectivity issues, firmware errors, or hardware defects are not the responsibility of Cabas. The Owner is responsible for maintaining their smart lock hardware in working condition, including battery replacement, firmware updates, and connectivity.
If you are unable to access a suite due to a lock or code issue, contact support@heycabas.com immediately. Cabas will attempt to assist with alternative access or rebooking. Cabas is not liable for missed appointments, lost revenue, client dissatisfaction, or inconvenience resulting from access failures.
You may not attempt to tamper with, bypass, disassemble, reverse engineer, or physically damage any smart lock device. Tampering with a smart lock is a violation of these Terms and may constitute criminal conduct under applicable law.
8. OFF-PLATFORM TRANSACTIONS PROHIBITED
All bookings, payments, and communications between Pros and Owners must occur through the Cabas Platform. You may not:
• Solicit or facilitate bookings outside the Platform to avoid service fees.
• Share personal contact information (phone numbers, email addresses, social media handles) for the purpose of arranging off-platform transactions.
• Offer or accept discounts for booking directly outside Cabas.
• Cancel a booking on Cabas and rebook the same suite directly with the Owner.
Violation of this policy may result in account suspension or permanent removal. Cabas uses automated tools to detect and enforce compliance with this policy, as described in Section 8A.
8A. MESSAGING, AUTOMATED SCANNING, AND BLOCKING
Messages sent through the Platform are scanned automatically for violations of these Terms, including attempts to share contact details or arrange off-platform transactions. Content flagged by these systems is stored and may be reviewed by a person. By using Platform messaging, you acknowledge that your messages are subject to this automated scanning and human review of flagged content. Do not use Platform messaging for anything you are not comfortable having reviewed under this policy.
You may block another user at any time. Blocking silently stops delivery of messages between you and the blocked user. The blocked user is not notified.
Client-Pro threads. Every appointment has its own thread between the Client and the Pro. Thread messages are Platform records, are retained as described in the Privacy Policy, and may be reviewed by Cabas to resolve a contest or dispute, to investigate a report, or for safety. The same automated scanning and off-platform rules apply to Client-Pro threads as to every other message.
9. REVIEWS, PUBLIC PROFILES, AND REPUTATION
After a completed booking, both the Pro and the Owner may leave a review. Reviews are blind: neither side can see the other's review before submitting their own. A review becomes visible when both parties have submitted their reviews, or 48 hours after the review window opens, whichever comes first. Reviews consist of preset tags and written text, and both the tags and the text are public.
Reviews must be honest and based on your actual experience. Reviews may not contain hate speech, threats, personally identifiable information (phone numbers, addresses, email addresses), or content that violates these Terms. Cabas reserves the right to remove reviews that violate these standards.
Public Profiles: Profiles on Cabas are public and visible to anyone, including visitors who are not logged in. A Pro's public profile displays their name, avatar, specialties, license verification status, and integrity score. An Owner's public profile displays their name, avatar, verification badges, reliability score, the date they joined Cabas, and their locations with the number of suites at each location. Do not put information in your public profile fields that you do not want publicly visible.
Computed Scores: Integrity scores (for Pros) and reliability scores (for Owners) are calculated by automated systems from your behavior on the Platform, including booking history, review ratings, responsiveness, cancellations, and similar signals. These scores are displayed on your public profile, change as your behavior changes, and affect your access to certain features, including listing visibility and tier eligibility. You may request information about how your score is calculated by contacting support@heycabas.com.
Review Integrity: Any attempt to artificially inflate, manipulate, or coordinate ratings on the Platform is prohibited. This includes but is not limited to: creating fake accounts to leave reviews, exchanging reviews with other users, paying for reviews, offering discounts or services in exchange for reviews, or selectively cancelling bookings to avoid negative reviews. Cabas uses automated systems to detect review manipulation patterns. Violations result in removal of the manipulated reviews, score penalties, and potential account suspension or termination.
Milestones and Recognitions: Cabas may award milestones, badges, streaks, and similar recognitions based on your activity on the Platform. Recognitions are informational and celebratory only. They have no monetary value, are not redeemable for cash, credit, or any benefit unless expressly stated, are non-transferable, and may be added, changed, recalculated, or removed by Cabas at any time without notice. The award or removal of a recognition does not create any right, entitlement, or claim against Cabas.
Category ratings. A suite review may include ratings by category (for example cleanliness, accuracy, access, and value) in addition to a written review and preset tags. Category ratings are optional and are shown as part of the review.
Client reviews. After a completed appointment, a Client may review the Pro. Client reviews are the Client's own statements and are shown on the Pro's public Menu. The same rules on honesty, manipulation, and removal apply. A Pro may not condition a service, price, or refund on a review.
9A. THE MENU
The Menu is a public storefront feature that lets a Pro build a style wall: a grid of the styles they offer, each with photos of their real work, the style name, a "starting at" price, and an approximate duration. Menus are publicly visible and shareable, including to visitors who are not logged in. Only identity-verified Pros may publish a Menu; unverified Pros may build a Menu but may not publish it.
Photos of clients and other persons. Menu photos frequently depict the Pro's clients. By uploading any photo to your Menu, you represent and warrant that you have obtained the informed consent of every identifiable person depicted, covering both the display of the photo on the Platform and the licensed uses described in Section 17, including use in share cards and in Cabas marketing and promotional materials. You are solely responsible for obtaining, documenting, and honoring that consent, and you are solely liable for any claim by a depicted person, including claims based on privacy, publicity, or likeness rights. The Platform requires you to confirm consent for each photo set before upload, and a photo set cannot be created without that confirmation. Your indemnification obligations under Section 19 expressly extend to claims by persons depicted in your Menu content.
Takedown for depicted persons. Any person who appears in a Menu photo may report the photo through the Platform, including on the basis that they appear without their consent. Reported photo sets are unpublished immediately pending review when the report includes a way for Cabas to reach the reporter; reports submitted without contact information are reviewed promptly but are not automatically unpublished. Cabas may permanently remove reported content and may take account action against Pros who upload content without the required consent.
Your work only. Menu photos must depict your own work. Stock photography, placeholder images, AI-generated images, and photographs of work performed by another person presented as your own are prohibited on the Menu and are grounds for removal of the content and account action.
Pricing and duration. "Starting at" prices and durations on a Menu are set by the Pro and are the Pro's own representations to their clients. They are not offers, quotes, or price commitments by Cabas. The final price, scope, and duration of any service are agreed between the Pro and their client, and Cabas is not a party to and bears no responsibility for any pricing dispute, service dispute, or expectation arising from Menu content.
Style taxonomy. Style names on the Menu come from a canonical taxonomy maintained by Cabas. A Pro may add a style of their own under one of the Menu's categories. A Pro-added style publishes immediately under that Pro's name and is that Pro's content under this section. Cabas may rename, merge, recategorize, or remove a Pro-added style at any time, including where it duplicates a canonical style or violates these Terms. Cabas may add, merge, rename, retire, or reorganize taxonomy entries at any time. The taxonomy, its structure, and its organization are the property of Hey Cabas LLC.
License and share cards. Menu content is content you post on the Platform and is licensed to Cabas under Section 17, including the right to render your Menu content into share cards, previews, and links designed to be shared off-Platform, and to feature Menu content in Cabas marketing and promotional materials. You may request removal of your content from marketing materials as described in Section 17.
Moderation. Menu content is subject to review and moderation. Cabas may remove, unpublish, or decline to display any Menu content at its discretion, including content that violates these Terms, the consent requirements above, or Platform standards.
Add-ons. A Pro may attach add-ons (a name and a price) to a style. Add-ons are shown on the style page and are chosen by the Client before booking. The Pro is responsible for the accuracy of every add-on.
Photos publish immediately. Menu photos you upload publish immediately. Cabas does not review Menu photos before they appear. You bear full responsibility for every photo from the moment it publishes, including the consent of every person shown (see "Photos of clients and other persons" above and Privacy Policy Section 1A). Reported photos are handled as described in Section 13A.
Menu activity counts. Cabas may show you totals of how many people viewed your Menu or reached out through it over a period. These counts are aggregates computed by Cabas, may be delayed or estimated, do not identify individual viewers, and are provided for your information only.
10. PRO MEMBERSHIP
Cabas offers an optional Pro Membership subscription. Members pay a monthly fee and receive benefits including $0 per-booking access fees, early access to new listings, and other perks described on the membership page.
Billing through your app store: Pro Membership is purchased and billed through the Apple App Store or Google Play, using RevenueCat as our subscription management provider. Membership charges are not processed by Stripe. Your app store's billing terms govern the charge, renewal, and any refund of your subscription. Manage or cancel your subscription through your app store's subscription settings.
Automatic renewal: Pro Membership is a recurring monthly subscription that automatically renews through your app store on the same date each month. You will be charged the applicable monthly rate (currently $9.99 for founding members or $19.99 for standard members) until you cancel. You may cancel at any time through your app store's subscription settings. Cancellation takes effect at the end of the current billing period. No partial refunds are issued for the remaining days of a billing period.
Founding members who subscribed within the first 500 memberships receive a locked rate of $9.99 per month for as long as they maintain an active, uninterrupted subscription. If a founding member cancels and later resubscribes, the founding rate is no longer available.
Subscription Confirmation: Your subscription is activated only after you affirmatively confirm the purchase through your app store's purchase flow, which displays the plan, the recurring charge amount, and the billing frequency before you confirm. Pre-checked boxes or passive acceptance do not constitute affirmative consent. You may cancel your subscription at any time through your app store at no additional cost.
10A. CABAS CHAIR MONEY
What it is. After you have completed three suite bookings on the Platform as a Pro, Cabas may allow you to apply the funds Cabas is already holding from your confirmed Client appointments toward the cost of a suite booking that covers those appointments. This is called Chair Money.
What it is not. Chair Money is not a loan, an advance, a line of credit, a deposit account, a stored balance, a wallet, or a money transmission service. Cabas never lends you money, never pays you interest, and never lets you withdraw, transfer, or spend held funds except as payment for a suite booking on the Platform. You have no balance with Cabas.
Card of record required. To use Chair Money you must keep a valid payment method on file. You expressly authorize Cabas, through its payment processor, to charge that payment method, as a merchant-initiated charge without you being present, for any part of the suite booking that held Client funds do not cover at the time Cabas settles the booking, which occurs the day before the booking starts. The Saved Payment Method terms in Section 5 apply to this charge.
Order of settlement. When a Chair Money booking settles, the Owner is paid first from held funds, the Cabas fees second, and the remainder of your Client funds is paid to you at the completion of each appointment as usual. If a Client cancels, does not arrive, or does not pay, that does not cancel your suite booking; the shortfall is charged to your card of record.
Availability. Chair Money is a feature Cabas provides at its discretion. Cabas may limit, suspend, or withdraw it for any user or entirely at any time without liability. Chair Money is not available for suite bookings that do not cover a confirmed Client appointment, and held funds may not be applied to anything but a suite booking on the Platform.
11. THE MYRE CAROLINE AMBASSADOR PROGRAM
Cabas operates a referral program called the Myre Caroline Ambassador Program. Program details, tier structures, and reward terms are described within the app. Cabas reserves the right to modify program terms, tiers, or rewards at any time with 30 days' notice to active participants.
Anti-gaming protections are enforced. Circular referrals, fake accounts, self-referrals, and other manipulative behaviors result in immediate disqualification from the program and potential account suspension.
Referral Codes and Shared Links: Each user with an account is assigned a unique referral code. Users may customize their referral code once every ninety (90) days, subject to availability and content restrictions. Referral codes may not contain profanity, impersonate other users, or include reserved Platform terms. When a user shares a listing, shop, or Pro profile using the Platform's share feature, their referral code is automatically embedded in the shared URL. If a new user creates an account after clicking a shared link containing a referral code, the referral relationship is recorded for the Myre Caroline Ambassador Program. Shared links may open directly in the app if it is installed, or carry the referral through installation if it is not. Referral codes may also be shared manually. Users may not purchase, sell, trade, or transfer referral codes.
11A. INNER CIRCLE PROGRAM
The Inner Circle Program is an invitation-only program for founding suite Owners. Inner Circle members receive a reduced platform commission rate of 8% per booking (compared to the standard 12% rate) locked for the lifetime of their account while it remains in good standing.
Eligibility: Inner Circle membership is by invitation only and limited to the first 20 Owners per pilot city who accept the invitation.
Good Standing: To maintain Inner Circle status and the 8% commission rate, an Owner must: (a) maintain at least one active, published listing on the Platform, and (b) not have a continuous period of inactivity exceeding 90 consecutive days. Inactivity is defined as no completed bookings on any of the Owner's listings for 90 consecutive days.
Reversion: If an Inner Circle member falls out of good standing, Cabas will provide written notice and a 30-day cure period. If good standing is not restored within the cure period, the Owner's commission rate reverts to the standard 12% rate. Once reverted, the 8% rate cannot be reinstated.
Non-Transferable: Inner Circle membership is personal to the Owner who accepted the invitation. It cannot be sold, assigned, transferred, or inherited. If an Inner Circle member's account is terminated for any reason, the membership is forfeited.
Program Modifications: Cabas reserves the right to modify the Inner Circle Program terms, benefits, or eligibility criteria with 90 days' written notice to active Inner Circle members. Any rate changes apply only to new bookings after the effective date and do not retroactively affect previously completed bookings.
12. INSURANCE AND ASSUMPTION OF RISK
Cabas does not provide insurance coverage of any kind to Pros, Owners, or their clients. Cabas is not an insurance provider, broker, or agent.
Cabas strongly recommends that all users who provide services or list suites on the Platform maintain appropriate insurance coverage:
Pros: Professional liability insurance (also known as malpractice or errors and omissions insurance) and general liability insurance covering the services you perform. Policies designed for beauty professionals are available from industry-specific providers for as little as $9.99 per month. If you do not carry insurance and a claim arises from your services, you are personally responsible for all costs, damages, and legal fees.
Owners: General liability insurance and property insurance covering your suite and its use by third parties for professional beauty services. If you do not carry insurance and a claim arises from conditions in your suite, you are personally responsible for all costs, damages, and legal fees.
Cabas encourages Owners and Pros to add Hey Cabas LLC as an additional insured on their liability policies where available. This is not a requirement for using the Platform but may provide additional protection for all parties in the event of a claim.
Pros and Owners who upload a valid certificate of insurance (COI) to their profile may receive a visible 'Insured' badge on their public profile. This badge indicates that the user has uploaded an insurance document that appears valid and unexpired at the time of upload. The badge does not constitute verification, endorsement, or guarantee of the insurance policy's coverage, limits, exclusions, or validity. Cabas does not contact insurers to confirm coverage. If the uploaded COI expires, the badge is automatically removed. The user's account is not paused or suspended due to insurance expiration because insurance is optional. Cabas is not responsible for any gaps in a user's insurance coverage or for any claims arising during a period when the user did not maintain active insurance.
Your decision not to obtain insurance does not limit your obligations under these Terms, including your indemnification obligations under Section 19. By using the Platform without insurance, you acknowledge that you are personally assuming the full financial risk of any claims, lawsuits, damages, or legal fees arising from your use of the Platform, your listings, your bookings, or your services.
Assumption of risk. You acknowledge and agree that use of the Platform and participation in any booking carries inherent risks. These risks include, but are not limited to: property damage, physical injury, theft, allergic reactions, equipment malfunction, slip-and-fall incidents, and exposure to chemicals or unsanitary conditions. To the maximum extent permitted by applicable law, you assume the entire risk arising from your use of the Platform, your participation in any booking, and your presence in any suite, whether as a Pro, an Owner, or in any other capacity.
Chemical Sensitivity and Product Reactions: Beauty services may involve chemicals, dyes, adhesives, solvents, heat, and other substances that can cause allergic reactions, skin irritation, chemical burns, hair damage, or other adverse effects. Pros are solely responsible for conducting patch tests, allergy consultations, and product sensitivity assessments for their clients before performing any service. Cabas does not monitor, require, or verify that Pros perform these assessments. A Pro's clients are the Pro's own customers, not Cabas users, and Cabas has no relationship with or responsibility to them.
Certificate of insurance badge. A certificate of insurance badge shown on a listing reflects a document the Owner uploaded and its stated expiration date. The badge lapses on that date unless a current certificate is uploaded. Cabas does not verify coverage with the insurer and makes no representation that any policy is in force or covers any particular loss.
Own-workspace appointments. A Client who attends an appointment at a Pro's own workspace attends a location Cabas has never seen, inspected, or verified, and assumes the risks of that location as they would for any independent business. The Pro is solely responsible for that location (Section 4B).
12A. SUITE ACCESSIBILITY
Cabas does not determine whether any suite qualifies as a place of public accommodation under the Americans with Disabilities Act (ADA) or applicable state accessibility laws. Owners are solely responsible for understanding and complying with accessibility requirements applicable to their space, including but not limited to wheelchair access, doorway widths, restroom accessibility, and service animal policies.
Pros with accessibility needs should communicate directly with the Owner through the Platform messaging system before booking to confirm that the suite meets their requirements. Owners are encouraged to accurately describe accessibility features and limitations in their listing descriptions.
Cabas does not verify, certify, or guarantee the accessibility of any suite. Failure by an Owner to comply with applicable accessibility laws is the sole responsibility of the Owner.
13. PLATFORM VERIFICATION, LIMITATIONS, AND DISCLAIMER
Cabas performs certain verification and review activities as part of operating the Platform. It is critical that you understand exactly what these activities cover and what they do not cover.
What Cabas Verifies
Professional License Verification: Pros upload a photo of their professional license. Cabas uses automated text extraction (optical character recognition, provided by AWS Textract) to read the license number, licensee name, state of issuance, license type, and expiration date, and runs automated checks on that information. In states that publish official license rosters (currently Texas, through the Texas Department of Licensing and Regulation), Cabas checks the license directly against official state records; copies of those records are stored on Cabas systems for this purpose. Documents that cannot be confirmed automatically are reviewed by a person. Braiders in states that do not license braiding are exempt from license upload as described in Section 2. License verification is available state by state as Cabas launches; users in states that are not yet live may join the waitlist described in Section 2. This verification confirms that the license document appears authentic, that the extracted information matches official records where available, and that the license is currently active at the time of verification. License verification does not confirm the Pro's skill level, quality of work, competence, training beyond minimum state requirements, malpractice history, disciplinary history, criminal history, insurance status, or fitness to perform any specific service. A license that was active at the time of verification may subsequently expire, be suspended, or be revoked without Cabas's knowledge until the next verification cycle.
Listing Content Review: Cabas reviews listing submissions to confirm they meet Platform content standards, including required photos, descriptions, pricing, and amenity information. Listing content review confirms that the listing meets the Platform's minimum information requirements for publication. Listing content review does not constitute an inspection, endorsement, or certification of the physical space. Cabas does not visit, physically inspect, measure, test, or certify any suite. Cabas does not verify building code compliance, fire code compliance, health code compliance, ADA compliance, zoning compliance, lease compliance, insurance coverage, structural integrity, cleanliness, equipment condition, or any other physical characteristic of any suite.
Identity Verification: Cabas verifies user identity through multiple methods: (a) email confirmation during account creation, (b) phone number verification via SMS for users receiving door access codes, (c) government-issued photo ID verification for Pros (and for Owners where the account flow requires it), and (d) payment processor identity checks conducted by Stripe during payment setup. The ID verification collects a photo of your government ID and a live selfie. An automated face-comparison service operated by Amazon Web Services compares the selfie to the photo on the ID to confirm the account holder is the person on the document. Optical character recognition confirms that the name and date of birth on the document are consistent with your account information and that you are at least 18. This face comparison is a form of biometric processing, and by submitting your ID and selfie you consent to it for the purpose of identity verification, as described in Section 2. Identity verification does not constitute a background check, character reference, criminal history check, credit check, or endorsement of any user.
License Expiration Monitoring
Cabas monitors the expiration dates of professional licenses uploaded by Pros. This monitoring is automated and based on the expiration date extracted from the license image at the time of upload. Cabas sends automated notifications to Pros whose licenses are approaching expiration (at 60 days, 30 days, and 7 days before expiration). If a license expires and the Pro does not upload a renewed license, Cabas will pause the Pro's account as described in Section 4B. License expiration monitoring does not constitute ongoing verification of the license's status with the state board. A license may be suspended or revoked by a state board between verification cycles without Cabas's knowledge. Cabas is not responsible for actions taken by a Pro whose license has been suspended or revoked by a state board but whose account has not yet been updated to reflect that change.
Provisional Verification
Some license verifications may be provisionally approved when automated review produces a high-confidence match but one or more fields cannot be fully confirmed. A provisional verification allows the Pro to book suites for a limited period (up to fourteen days) while the verification undergoes additional review. If the review confirms the license, the provisional status is upgraded to approved. If the review identifies a discrepancy, the Pro is notified and given a cure period as described in Section 4B. Provisional verification is a temporary status and does not constitute full approval.
Re-Verification
Cabas reserves the right to re-verify all previously approved professional licenses at any time using upgraded verification methods, including direct checks against official state licensing records in states that publish them. Re-verification may be conducted in batch across all accounts or on an individual basis. The results of re-verification supersede previous verification results. Pros whose licenses pass re-verification will not be notified or disrupted. Pros whose licenses fail re-verification will receive notice and a cure period as described in Section 2 and Section 4B. Re-verification does not constitute a new obligation on the Pro. It is an upgrade to the Platform's existing verification process.
Account Pause and Deactivation for Verification Failures
If your professional license fails re-verification or if your license expires without renewal, Cabas may pause your account. When your account is paused: (a) you can still log in and view your profile, bookings, and earnings; (b) you cannot create new bookings; (c) existing confirmed future bookings are not automatically cancelled during the cure period; (d) your listings (if you are also an Owner) are not affected by a Pro-role pause. If you do not resolve the verification issue within the stated cure period, your account will be deactivated. When deactivated: (a) all future bookings are cancelled with full refunds to the booking parties; (b) you can still log in but cannot use any interactive features; (c) your account data is preserved and not deleted; (d) you may reactivate at any time by completing verification with a valid, current license and contacting support@heycabas.com.
What Cabas Does Not Do
Cabas does not own, operate, manage, maintain, physically inspect, or control any suite listed on the Platform. Cabas has never conducted an in-person inspection of any suite. Cabas does not certify that any suite is safe, legal, habitable, clean, compliant with any building or safety code, or suitable for any purpose. Cabas does not guarantee that any listing accurately represents the physical condition of the space.
Cabas does not perform background checks on any user, including Pros and Owners. Cabas does not verify criminal history, credit history, employment history, or personal references for any user.
Cabas does not verify that any Pro is competent to perform any specific service or that any Owner's suite is suitable for any specific type of beauty work.
Cabas does not verify establishment, salon, shop, mini-establishment, or facility licenses for any suite, shop, or workspace, and does not inspect any location. Cabas does not verify Clients. Cabas does not verify any statement a Client makes to a Pro or any statement a Pro makes to a Client about a service.
No automated ranking, score, indicator, or decision on the Platform uses race, color, national origin, religion, sex, disability, age, or any other characteristic protected by law, and Cabas does not design or deploy any automated system with the intent to discriminate against any user or to manipulate any user into harm. Every automated action that affects your money or your standing has a path to human review described in these Terms or in the app.
The Owner is solely responsible for the physical condition, safety, legal compliance, insurance, and maintenance of their suite. The Pro is solely responsible for the services they perform, the products they use, the equipment they bring, and the safety of their clients while in the suite.
Verification Does Not Create a Duty of Care
Cabas's verification activities are content-based reviews of information submitted through the Platform. They are not inspections, audits, certifications, or endorsements. The existence of these reviews does not create a duty to identify, report, or remediate conditions or circumstances beyond the specific scope of each review as defined above. No verification activity performed by Cabas creates a warranty, guarantee, endorsement, or duty of care beyond the specific scope of that verification.
Algorithmic Ranking Disclaimer
Cabas uses automated systems to rank, sort, filter, and display listings and Pros on the Platform. These ranking algorithms consider factors including but not limited to location, pricing, availability, ratings, reviews, and platform activity. Algorithmic ranking does not constitute an endorsement, recommendation, certification, or guarantee of any listing, Pro, or user. Ranking position does not indicate that Cabas has evaluated the safety, quality, legality, or suitability of any listing. Cabas is not liable for any harm arising from a user's reliance on algorithmic ranking to select a listing or Pro.
Trend and Demand Indicators
Cabas displays trend and demand indicator badges on suite and shop listings to help Pros identify high-demand spaces. These indicators include but are not limited to: "Hot" (high recent booking volume), "Best Value" (competitively priced within its state and tier), "New" (recently listed), "Pro Favorite" (high repeat booking rate), and "Trending" (increasing booking activity). These indicators are computed algorithmically using aggregated, anonymized booking data and listing characteristics. They are updated periodically (typically daily) and may change without notice. Indicator badges are informational signals, not endorsements, certifications, or guarantees. The presence or absence of an indicator badge does not reflect Cabas's opinion of a listing's quality, safety, or suitability. Cabas does not guarantee the accuracy of indicator calculations and is not liable for booking decisions made in reliance on indicator badges.
Platform Standards Disclaimer
Platform content standards, community guidelines, and behavioral policies described in these Terms and elsewhere on the Platform are guidelines that Cabas endeavors to enforce consistently. They do not constitute warranties, guarantees, or contractual promises of enforcement. The existence of these standards does not create an obligation to prevent, detect, or remediate every violation. Cabas's failure to enforce any standard in a particular instance does not create liability, waive the standard, or establish a precedent for future enforcement.
Cabas shall not be held liable for any injury, death, property damage, or loss occurring in or related to any suite listed on the Platform, regardless of the cause, to the maximum extent permitted by applicable law.
13A. REPORTS, SAFETY, AND FEEDBACK
In-app reports: You may report a listing, a user, or a booking directly in the app. Reports are collected and reviewed by Cabas. Cabas may, at its sole discretion, take action on a report, including suspending or removing a listing or account pending investigation, or contacting the reported party to request information or remediation.
Safety reports: If you believe a suite listed on the Platform presents an immediate safety hazard, report it in the app or contact support@heycabas.com with "SAFETY REPORT" in the subject line. Include the listing name or ID, a description of the hazard, and any supporting evidence (photos, timestamps).
Cabas's review of reports is a voluntary safety measure. It does not create an obligation to investigate, inspect, visit, or remediate reported conditions. The Owner is solely responsible for the safety and compliance of their suite at all times, regardless of whether a report has been filed or reviewed. Cabas does not guarantee a response time for reports and is not liable for any harm that occurs before, during, or after the review of a report.
In-app feedback: The app includes a feedback tool where you can send Cabas an idea, a bug report, something you love, or a frustration, along with a written message. Feedback is collected and reviewed by the Cabas team. By submitting feedback, you grant Cabas the right to use it to operate and improve the Platform without any obligation or compensation to you.
14. COMPLIANCE WITH LAWS
Users are solely responsible for complying with all applicable local, state, and federal laws, regulations, ordinances, and licensing requirements related to their use of the Platform, their listings, and the services they perform. This includes, but is not limited to:
• State cosmetology and barbering board licensing requirements
• Local health department and sanitation regulations
• Building codes, fire codes, and occupancy limits
• Business licensing and permit requirements
• Tax reporting and payment obligations
• Landlord and HOA restrictions on commercial use
Cabas does not verify compliance with local regulations. Cabas is not responsible for any fines, penalties, or legal consequences resulting from a user's failure to comply with applicable laws.
Multi-State Operations: Cabas operates across multiple states, each with different licensing requirements, consumer protection laws, labor classifications, and regulatory frameworks. You are responsible for understanding and complying with the specific laws of the state in which you operate. Key state-specific considerations include but are not limited to:
Licensing: Each state has different cosmetology, barbering, esthetics, and nail technology hour requirements and exam standards. Some states require separate braiding registrations or licenses while others have fully deregulated natural hair braiding. Your license must be valid in the state where you perform services.
Independent Contractor Classification: While these Terms establish an independent contractor relationship, certain states (including California, Massachusetts, New Jersey, and others) apply stricter tests for independent contractor classification. Your use of the Platform does not guarantee independent contractor status under the laws of your specific state. You are responsible for understanding how your state classifies your work.
Consumer Protection: Some states have specific consumer protection statutes that may apply to transactions conducted through online platforms. You should be aware of your state's consumer protection framework.
Sales Tax: State and local sales tax obligations for beauty services vary significantly by jurisdiction. Some states exempt certain beauty services from sales tax while others do not. You are responsible for understanding and complying with the sales tax requirements in your jurisdiction.
15. PROHIBITED CONDUCT
You may not use the Platform to:
• Violate any applicable law or regulation
• Provide false information in your profile, listing, license, or reviews
• Harass, threaten, or discriminate against any user
• Use a suite for any illegal purpose
• Attempt to circumvent the Platform's payment system or facilitate off-platform payments
• Create fake accounts, referrals, or bookings
• Submit AI-generated or AI-altered evidence in claims or disputes
• Interfere with the Platform's operation, security, or infrastructure
• Scrape, copy, or data-mine any content from the Platform
• Use the Platform to solicit users for competing services
• Share access codes with unauthorized persons
• Sublet a booked suite to another person without the Owner's explicit consent
• Record, photograph, or livestream other users or building occupants without their consent
• Use the Platform while your professional license is expired, suspended, or revoked
• Offer or accept incentives in exchange for positive reviews
• Operate a suite that presents known safety hazards without disclosure and remediation
• List a residential property, home-based salon, or space not zoned for commercial or professional use
• Fail to disclose known material defects or hazards in a listed suite
• Use, copy, repost, or claim ownership of another user's photos, portfolio images, or creative work without their explicit permission
• Sell, rent, lease, lend, or otherwise transfer access to your verified account to any other person
• Allow an unlicensed individual to use your verified Pro account to book suites or perform services, which may constitute fraud and result in referral to applicable licensing authorities
• Circumvent account termination by creating new accounts after your account has been terminated by Cabas
• Share, distribute, or publish the referral code of another user without their consent
• Manipulate demand or trend indicator badges through fraudulent bookings, automated scripts, or coordinated activity
• Misrepresent suite amenities, service type, or location to artificially inflate amenity scores or qualify for a higher pricing tier
Violation of these rules may result in warning, suspension, or permanent removal from the Platform, at our sole discretion.
16. ANTI-DISCRIMINATION POLICY
Cabas prohibits discrimination based on race, color, religion, national origin, ancestry, sex, gender identity, gender expression, sexual orientation, age, disability, marital status, familial status, veteran status, or any other characteristic protected by applicable law.
• Owners may not decline bookings, charge different rates, or impose different conditions based on a Pro's identity or protected characteristics.
• Pros may not refuse to book suites or leave reviews based on an Owner's identity or protected characteristics.
• Reviews may not contain discriminatory language, slurs, or statements targeting a user's identity or protected characteristics. Discriminatory reviews are removed and may result in account termination.
Violations of this policy result in permanent removal from the Platform. Cabas investigates all reports of discrimination and cooperates with applicable civil rights enforcement agencies.
The same standard applies to Cabas's own automated systems, as described in Section 13.
17. CONTENT AND INTELLECTUAL PROPERTY
Your content: You retain ownership of content you create on the Platform (photos, reviews, listing descriptions). By posting content, you grant Cabas a non-exclusive, worldwide, royalty-free, sublicensable, transferable license to use, display, reproduce, distribute, and create derivative works from that content on the Platform, in marketing and advertising materials, across any medium now known or later developed, for the purpose of operating, promoting, and improving the Platform. You may request removal of your content from marketing materials by contacting support@heycabas.com.
Our content: The Platform, including its name, logo (the stylized door and keyhole mark), design, code, branding, algorithms, integrity score methodology, user interface, user experience, and all associated intellectual property are the exclusive property of Hey Cabas LLC. The names CABAS, COME AND BOOK A SUITE, and MYRE CAROLINE are trademarks of Hey Cabas LLC. You may not copy, modify, distribute, reverse engineer, decompile, or create derivative works from any part of the Platform without our prior written consent.
Platform data: All data generated through your use of the Platform (booking records, transaction history, analytics, usage patterns, aggregate statistics) is owned by Hey Cabas LLC. Cabas may collect, analyze, and create de-identified, aggregated, or derived data from your use of the Platform and from content you post, including Menu pricing and duration information, and may use such de-identified and aggregated data for any lawful purpose, including research, analytics, benchmarking, market intelligence, product development, improving and training the automated systems that operate the Platform, and commercial purposes. De-identified and aggregated data does not identify you personally, and personal information remains governed by the Privacy Policy.
DMCA Takedown Procedure: If you believe content on the Platform infringes your intellectual property rights, you may submit a takedown notice to our designated agent at legal@heycabas.com. Your notice must include: (1) identification of the copyrighted work you claim has been infringed, (2) identification of the material you claim is infringing and its location on the Platform, (3) your contact information including name, address, phone number, and email, (4) a statement that you have a good faith belief that the use of the material is not authorized by the copyright owner, its agent, or the law, (5) a statement under penalty of perjury that the information in your notice is accurate and that you are the copyright owner or authorized to act on their behalf, and (6) your physical or electronic signature. Cabas will review valid takedown notices and remove or disable access to infringing material promptly. Counter-notices may be submitted by the user who posted the content following the procedures set forth in 17 U.S.C. 512(g).
Repeat Infringer Policy: Cabas will terminate the accounts of users who are repeat infringers of copyright. A user who receives three valid DMCA takedown notices within any 12-month period will have their account permanently terminated. Cabas reserves the right to terminate accounts after fewer than three notices in cases of willful or egregious infringement.
17A. BRAND USAGE AND PUBLIC REPRESENTATION
Users may reference Cabas in personal social media posts, reviews, and word-of-mouth recommendations.
Active participants in the Myre Caroline Ambassador Program and the Inner Circle Program are granted limited, revocable permission to promote the Platform using their referral links and any approved branding materials provided by Cabas. Ambassadors and Inner Circle members may identify themselves by their program role (for example, "Cabas Ambassador" or "Cabas Founding Owner").
No user, including program participants, may:
• Represent themselves as an employee, officer, agent, or decision-maker of Hey Cabas LLC.
• Speak on behalf of Cabas leadership or make statements implying they have authority over Platform policies, pricing, or operations.
• Use the Cabas name, logo, or trademarks in paid advertising or commercial content beyond their authorized referral activities without separate written authorization from Cabas.
• Use the Cabas name, logo, or trademarks on physical materials including but not limited to business cards, signage, flyers, merchandise, or printed advertising without written authorization from Cabas.
• Create content that associates the Cabas brand with illegal activity, explicit sexual content, hate speech, violence, or any content that could reasonably be expected to damage the reputation of the Platform.
Cabas reserves the right to revoke any user's promotional authorization at any time, request the removal of any content that violates these guidelines, and suspend or terminate the account of any user who refuses to comply. A request for content removal will include a description of the specific content at issue. If the user does not remove or modify the content within 7 days of the request, Cabas may proceed with account action.
In cases where the content poses an immediate and serious risk of harm to the Platform's reputation, user safety, or operations, Cabas may take immediate account action including suspension or termination without waiting for the 7-day removal period.
18. PAYMENTS, FEES, AND TAXES
Booking payments, appointment deposits and balances, extension charges, overtime charges, Chair Money settlements, and damage claim captures are processed through Stripe, our payment processor. By using the Platform, you agree to Stripe's terms of service for these charges. Pro Membership subscriptions are billed separately through the Apple App Store or Google Play using RevenueCat, and your app store's billing terms govern those charges, as described in Section 10. Cabas does not store your card or bank account numbers directly; your saved payment method is stored by Stripe.
For Pros: You pay the listed suite rate plus the applicable per-booking access fee (waived for Pro Members). The exact amounts are shown on the booking summary before you confirm. Extensions, overtime, and approved damage claims are charged to your saved payment method as authorized in Section 5, and each extension carries its own service fee.
For Owners: Cabas charges a 12% service fee on every completed booking. This fee is deducted before your payout is calculated.
For Clients: You pay the Pro's price plus the Cabas service fee shown before you confirm. The service fee is a percentage of the price and add-ons that decreases as the price increases; the schedule in effect is shown in the app and on the booking summary. The deposit and the balance are charged as described in Section 5. Tips you add are paid to the Pro in full.
For Pros on Client appointments: You receive the price and add-ons you set, plus any tip and any retail you added with the Client's agreement, paid to your connected account after you mark the appointment done. Cabas charges you no fee on Client appointments. Your only Platform fee as a Pro is the per-booking access fee on suite bookings described above.
Payment agent. For every payment on the Platform, Cabas (through its payment processor) acts as the limited payment collection agent of the user being paid. A Client's payment to Cabas is treated as payment to the Pro, and a Pro's payment to Cabas is treated as payment to the Owner, from the moment Cabas receives it, and the paying user's payment obligation is satisfied at that moment even if Cabas has not yet paid the receiving user. Funds Cabas holds are held for settlement under these Terms and are not a balance owed to the paying user.
Taxes: Cabas does not collect or remit any taxes on your behalf. You are solely responsible for determining and fulfilling your tax obligations arising from your use of the Platform. This includes, but is not limited to, income taxes, self-employment taxes, sales taxes, use taxes, and any other taxes required by applicable federal, state, or local law.
For Owners receiving payouts through the Platform: Cabas uses Stripe as its payment processor. Stripe issues IRS Form 1099-K to users who meet applicable IRS reporting thresholds (currently $600 in gross payments per calendar year). Stripe collects the necessary tax information (name, address, and taxpayer identification number) directly from you during the Stripe Connect onboarding process. Cabas does not collect or store your Social Security Number, Employer Identification Number, or other taxpayer identification numbers directly. Tax documentation is generated and delivered by Stripe, not by Cabas.
Cabas does not provide tax, legal, or financial advice. You are encouraged to consult a qualified tax professional regarding your specific obligations.
Cabas reserves the right to adjust fee structures with 30 days' advance notice to all affected users.
18A. PRICING AND FEE CHANGES
Cabas reserves the right to adjust Platform fees, commission rates, and pricing structures. This section describes how pricing changes are communicated and what protections apply to each fee type.
Locked Pricing: The Early Adopter subscription rate of $9.99 per month is locked for the first 500 founding members who maintain an active, uninterrupted subscription. This rate does not change for as long as the founding member's subscription remains active and uninterrupted. If a founding member cancels and later resubscribes, the locked rate is no longer available. This is a contractual commitment and is not subject to the pricing change provisions below.
Subscription Pricing: Cabas may adjust the standard Pro Membership subscription rate with 30 days' advance written notice via email and in-app notification. Because subscriptions are billed through your app store, price changes take effect in accordance with your app store's subscription price change rules, which may require your consent. If you do not accept a new rate, you may cancel your subscription before the effective date at no penalty.
Owner Commission Rates: The standard Owner commission rate (currently 12%) may be adjusted with 30 days' advance written notice. Inner Circle commission rate changes require 90 days' advance written notice as described in Section 11A. Commission rate changes apply only to bookings made after the effective date. Previously completed bookings are not affected.
Pro Access Fees: The per-booking access fee structure (currently $2.99, $4.99, or $6.99 based on booking value) may be adjusted with 30 days' advance written notice. Fee changes apply only to bookings made after the effective date.
New Fee Types: Cabas may introduce new fees or charges for new Platform features or services with 30 days' advance notice. Existing Platform features that were previously available without a fee will not be converted to paid features without 60 days' advance written notice.
How Notice Is Given: Pricing change notices are delivered via email to the address on your account and via in-app notification. Notice is considered delivered when sent. You are responsible for maintaining a current email address on your account.
Your Remedy: If you do not accept a pricing change, you may cancel your account or subscription before the effective date. Cancellation does not entitle you to a refund of previously paid amounts. Continued use of the Platform after the effective date of a pricing change constitutes acceptance of the new pricing.
Platform Credits: Cabas may from time to time issue credits to your account, including referral rewards, promotional credits, goodwill credits, or credits issued in connection with a booking issue. Unless expressly stated otherwise when issued, credits: have no cash value and are not redeemable for cash; are non-transferable and may not be sold, traded, or assigned; may only be applied on the Platform in the manner stated when issued; expire on the date stated when issued or, if no date is stated, twelve (12) months after issuance; and may be revoked if obtained through fraud, abuse, or violation of these Terms. Credits are a discretionary benefit and not a form of stored value, deposit, or currency.
19. INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Hey Cabas LLC, its founders, officers, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising from or related to:
• Your use of the Platform
• Your violation of these Terms
• Your violation of any applicable law or regulation
• Your listing, booking, or use of any suite
• Any services you perform in connection with a booking
• Any claim by a third party (including your clients, employees, contractors, landlords, or building occupants) related to your use of the Platform
• Any content you post on the Platform
• Any dispute between you and another user
This indemnification obligation survives termination of your account and these Terms.
Waiver of Subrogation: To the extent permitted by applicable law, you waive any right of subrogation that your insurer may have against Hey Cabas LLC arising from your use of the Platform. You agree to use reasonable efforts to require your insurance providers to include a waiver of subrogation in favor of Hey Cabas LLC where available and where such inclusion does not materially increase your insurance premium.
Insurance Acknowledgment: If you choose not to obtain the insurance coverage recommended in Section 12, your indemnification obligations under this section are not reduced or limited in any way. You remain fully responsible for indemnifying Cabas for all claims, liabilities, damages, losses, costs, and expenses arising from your use of the Platform, regardless of whether you carry insurance. Your decision to forgo insurance is made at your own risk and does not transfer any additional liability to Cabas.
These obligations apply to you in every capacity in which you use the Platform, whether as a Pro, an Owner, or a Client, and to any claim arising from an appointment, a suite booking, or a Chair Money settlement.
20. LIMITATION OF LIABILITY
To the maximum extent permitted by law, Hey Cabas LLC and its founders, officers, employees, agents, and affiliates are not liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including but not limited to lost profits, loss of data, loss of goodwill, loss of business opportunity, personal injury, property damage, emotional distress, or cost of substitute services, arising from or related to your use of or inability to use the Platform, regardless of the cause of action or theory of liability (whether contract, tort, negligence, strict liability, or otherwise), even if Cabas has been advised of the possibility of such damages.
Cabas is not responsible for the condition of any suite, the quality of any service performed in a suite, the behavior of any user, or any loss, injury, death, or damage that occurs during, before, or after a booking. Cabas is a marketplace intermediary, not a guarantor, insurer, or warrantor of any transaction, user, or space.
Our total aggregate liability to you for all claims arising from your use of the Platform is limited to the lesser of: (a) the fees you have paid to Cabas in the 12 months preceding the claim, or (b) one hundred dollars ($100).
Annual Aggregate Cap: In addition to the per-claim limitation described above, Cabas's total aggregate liability to all users for all claims of any kind arising from or related to the Platform in any 12-month period shall not exceed ten thousand dollars ($10,000). This aggregate cap applies regardless of the number of claims, the number of claimants, or the legal theory under which claims are asserted.
Nothing in these Terms is intended to limit or waive any liability that cannot be limited or waived under applicable law, including but not limited to liability for fraud, gross negligence, willful misconduct, or any liability that applicable law does not permit to be limited by contract. If any limitation in this section is found to be unenforceable as applied to a particular claim, the remaining limitations shall continue to apply to all other claims.
20A. WARRANTY DISCLAIMER
THE PLATFORM IS PROVIDED 'AS IS' AND 'AS AVAILABLE' WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.
To the maximum extent permitted by applicable law, Hey Cabas LLC expressly disclaims all warranties, whether express, implied, statutory, or otherwise, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.
Cabas does not warrant that the Platform will be uninterrupted, error-free, secure, or free of viruses or other harmful components. Cabas does not warrant that any information provided through the Platform is accurate, reliable, or current. Cabas does not warrant that any suite, Pro, Owner, or listing on the Platform meets any particular standard of quality, safety, legality, or suitability.
Your use of the Platform is at your sole risk. You are responsible for evaluating the suitability of any suite or user before entering into any transaction.
21. DISPUTE RESOLUTION AND ARBITRATION
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT AND TO HAVE A JURY TRIAL.
Binding arbitration: Any dispute, claim, or controversy arising from or relating to these Terms, your use of the Platform, or any booking (collectively, "Disputes") will be resolved through binding individual arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules. Arbitration will take place in Laramie County, Wyoming unless both parties agree to a different location. All arbitration proceedings are confidential.
Class action waiver: You agree to resolve Disputes with Cabas on an individual basis only. You waive any right to participate in a class action lawsuit, class-wide arbitration, or any other representative proceeding. No arbitrator may consolidate more than one person's claims or preside over any form of class or representative proceeding.
Jury trial waiver: You waive any right to a jury trial for any Dispute.
Small claims exception: Either party may bring a qualifying claim in small claims court.
Injunctive relief exception: Either party may seek injunctive or other equitable relief in court for intellectual property disputes, unauthorized access, or other urgent matters requiring immediate judicial intervention.
Opt-out: You may opt out of this arbitration agreement by sending written notice to legal@heycabas.com within 30 days of creating your account. If you opt out of arbitration, or if the arbitration agreement is found unenforceable as to a specific claim, you and Cabas agree to submit that claim exclusively to the state or federal courts located in Laramie County, Wyoming. You consent to the exclusive personal jurisdiction of these courts. You waive any objection to venue or jurisdiction in these courts, including any objection based on inconvenient forum, improper venue, or lack of personal jurisdiction.
Pre-Arbitration Mediation: Before initiating arbitration, the complaining party must submit a written description of the dispute to legal@heycabas.com and allow 30 days for informal resolution. The written description must include your name, account email, a description of the dispute, and the specific relief you are seeking. Cabas will respond within 14 days with a proposed resolution or a request for additional information. If the dispute is not resolved within 30 days of the initial submission, either party may initiate arbitration as described in this section. This pre-arbitration mediation requirement applies to all disputes except those involving claims of imminent physical safety or urgent injunctive relief.
Good Faith Participation: Upon receipt of a valid demand for arbitration, Cabas will participate in the arbitration process in good faith and in accordance with the applicable AAA rules. Cabas will not unreasonably delay or refuse to engage in arbitration proceedings initiated under these Terms.
Arbitration Severability: If any portion of this arbitration agreement is found to be unenforceable in a particular jurisdiction, the remainder of the arbitration agreement shall continue to apply. If the class action waiver specifically is found to be unenforceable with respect to a particular claim, the entire arbitration agreement shall be void as to that claim only, and that claim shall be resolved exclusively in the state or federal courts located in the State of Wyoming. All other claims remain subject to arbitration.
Who this section binds: This Section 21 applies to you whether you use the Platform as a Pro, an Owner, or a Client, and to every dispute arising from an appointment, a suite booking, a contest determination, a Chair Money settlement, or any other use of the Platform.
22. STATUTE OF LIMITATIONS
Any claim or cause of action arising from your use of the Platform must be filed within one (1) year after the date on which the cause of action arose. Any claim filed after this one-year period is permanently barred.
23. ACCOUNT TERMINATION AND DELETION
Voluntary deletion: You may delete your account at any time through the Profile settings in the app. When you delete your account:
• Your profile and personal information, including your ID and selfie verification images, are permanently removed within 30 days.
• Your booking history is anonymized for platform record-keeping and financial reporting.
• Any pending payouts are processed before deletion is finalized.
• Any active Pro Membership must be cancelled through your app store's subscription settings. Deleting your Cabas account does not by itself cancel a subscription billed through your app store.
• Any outstanding claims or disputes are resolved before deletion is finalized.
• Your reviews remain on the Platform but are attributed to "Former User."
Involuntary termination: Cabas may suspend or terminate your account at any time for violation of these Terms, suspected fraud, or any other reason, with or without notice. Upon termination, your right to use the Platform ceases immediately. Provisions of these Terms that by their nature should survive termination (including but not limited to indemnification, limitation of liability, dispute resolution, and intellectual property) will survive.
Reinstatement After Termination: If your account is terminated by Cabas for violation of these Terms, you may not create a new account without prior written authorization from Cabas. Cabas may use technical measures including but not limited to device fingerprinting, email matching, phone number matching, hashed ID number matching, and payment method matching to detect and prevent terminated users from creating new accounts. Circumventing account termination by creating new accounts is a separate and independent violation of these Terms and may result in permanent removal with no possibility of reinstatement.
24. PLATFORM MODIFICATIONS AND LISTING MANAGEMENT
Cabas reserves the right to:
• Modify, suspend, or discontinue any feature of the Platform at any time, with or without notice.
• Edit, hide, deprioritize, or remove any listing that violates these Terms, our community standards, or applicable law.
• Modify search ranking algorithms and listing visibility criteria at any time.
• Limit the number of listings, bookings, or other actions a user may take.
Informational Dashboards and Summaries: The Platform provides dashboards, daily summaries, and similar informational surfaces that present figures computed from Platform records, including earnings, bookings, and activity. These figures are provided for convenience, may lag real-time events, and may contain computation errors. They are informational only and are not statements of account, financial advice, or guarantees. For all monetary amounts, the records of the applicable payment processor control.
New and Future Features: Cabas regularly develops and releases new features. Any new feature, tool, or service made available on the Platform is governed by these Terms, together with any supplemental terms presented at or before the feature's launch. Where supplemental terms are presented, your use of the new feature constitutes acceptance of those supplemental terms, and the supplemental terms control over these Terms for that feature to the extent of any conflict. Material changes to these Terms follow the notice process described in Section 29.
Third-Party Services: The Platform integrates with and relies upon third-party services including but not limited to: Stripe (payment processing and payouts), RevenueCat together with the Apple App Store and Google Play (subscription billing), Supabase (data infrastructure), Vercel (web hosting), Seam (smart lock access), Twilio (SMS delivery), Amazon Web Services (document text extraction via Textract and automated face comparison for identity verification), Google (address autocomplete and geocoding), and Resend (email delivery). Cabas is not responsible for the availability, performance, accuracy, security, or terms of service of any third-party service. The Platform may also contain links to third-party websites or applications. Cabas does not endorse, control, or assume responsibility for the content, privacy practices, or terms of any third-party website or application. Your use of third-party services is governed by those services' own terms and privacy policies.
25. ELECTRONIC COMMUNICATIONS
By creating an account, you consent to receive electronic communications from Cabas, including emails, push notifications, SMS messages, and in-app notifications. You agree that these electronic communications satisfy any legal requirement that communications be in writing. You may manage your notification preferences in the app settings, except for transactional communications related to bookings, payments, and account security, which cannot be disabled.
Push Notifications: Push notifications are delivered through your device's operating system and its notification services. Delivery is not guaranteed and may be delayed, suppressed, or blocked by your device settings, operating system, or network conditions. You may enable or disable push notifications in your device settings and in the app. Door access codes are always delivered by SMS regardless of your push settings. Some push notifications include action buttons that let you respond without opening the app (for example, approving a request). Actions you confirm through a notification are your actions, are attributed to your account, and have the same effect as the equivalent action taken inside the app. Cabas is not liable for missed notifications or for consequences of notification delivery failures.
SMS Messaging Terms: By providing your phone number and creating an account, you provide your prior express written consent to receive SMS messages from Cabas at the phone number provided. Message types include: booking confirmations, door access codes, checkout reminders, extension reminders, and account security alerts. Message frequency varies based on your booking activity. Standard message and data rates may apply depending on your mobile carrier. You may opt out of non-essential SMS messages at any time by replying STOP to any message. Door access code messages cannot be opted out of while you have an active booking, as they are required for suite entry. For SMS support, reply HELP to any message or contact support@heycabas.com. Cabas will never send marketing or promotional SMS without separate explicit consent.
Email Communications: Cabas may send transactional emails related to bookings, payments, account security, and platform activity. These are service communications and are not subject to marketing opt-out. Cabas may also send marketing or promotional emails with your consent. All marketing emails include a clear and conspicuous unsubscribe link. You may opt out of marketing emails at any time by clicking the unsubscribe link or by contacting support@heycabas.com. Opt-out requests are honored within 10 business days. Opting out of marketing emails does not affect transactional service communications. All commercial emails from Cabas include the physical mailing address of Hey Cabas LLC as required by the CAN-SPAM Act (15 U.S.C. 7701 et seq.).
California Residents - Email Unsubscribe: If you are a California resident, you may unsubscribe from all marketing and promotional emails at any time by: (a) clicking the unsubscribe link in any marketing email, (b) adjusting your notification preferences in the app under Settings, or (c) emailing support@heycabas.com with "Unsubscribe" in the subject line. Your request will be honored within 10 business days. This does not affect transactional emails related to active bookings, payments, or account security.
Notification classes. Notifications about bookings, money, and identity always deliver and cannot be turned off, because they carry the information you need to fulfill or be paid for a booking. Other classes can be managed in the app. Session Mode holds non-critical notifications while you are with a client and delivers them as one summary at checkout. Quiet hours hold non-critical notifications overnight; door codes and money notifications break through. The Rundown is a daily summary of your day that you may turn off.
26. FORCE MAJEURE
Cabas is not liable for any delay or failure to perform resulting from causes outside our reasonable control, including but not limited to: acts of God, natural disasters, pandemics, epidemics, war, terrorism, riots, government actions or orders, internet or telecommunications outages, power failures, fire, flood, earthquake, labor disputes, or third-party service provider failures (including Stripe, RevenueCat, the app stores, Supabase, Vercel, Seam, Twilio, Google, or AWS).
Force Majeure for Individual Bookings: If a specific booking cannot be completed due to circumstances beyond the control of either party, including but not limited to natural disasters, building emergencies, utility outages, government evacuation orders, or public safety emergencies, Cabas will process a full refund to the Pro. Neither the Pro nor the Owner is liable for missed bookings due to force majeure events at the individual booking level. Cabas is not liable for any consequential damages, lost revenue, missed clients, or inconvenience arising from force majeure booking cancellations.
27. ACCESSIBILITY
Cabas is committed to making the Platform accessible to users with disabilities in accordance with applicable accessibility standards. If you experience accessibility barriers while using the Platform, contact accessibility@heycabas.com. We will work to address your concerns promptly. Feedback on accessibility is welcomed and helps us improve the Platform for all users.
28. GENERAL PROVISIONS
Severability: If any provision of these Terms is found to be invalid, void, or unenforceable by a court of competent jurisdiction, that provision shall be enforced to the maximum extent permissible, and the remaining provisions shall continue in full force and effect.
No waiver: The failure of Cabas to enforce any right or provision of these Terms does not constitute a waiver of that right or provision. Any waiver must be in writing and signed by Cabas.
Entire agreement: These Terms, together with the Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and Cabas regarding your use of the Platform. These Terms supersede any prior agreements, communications, or understandings, whether written or oral.
Assignment: Cabas may assign or transfer these Terms, in whole or in part, without restriction. You may not assign or transfer your rights or obligations under these Terms without Cabas's prior written consent. Any assignment in connection with a merger, acquisition, or sale of substantially all of Cabas's assets is permitted without your consent.
Headings: Section headings are for convenience only and have no legal effect.
Relationship of parties: Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship between you and Cabas.
Acceptance and changes: When you create an account, and again when Cabas makes a material change to these Terms, you are asked to review and accept the current version before continuing. Cabas records the version you accepted and when. Continued use after a change to which you did not object within the notice period is acceptance of the changed Terms as described in Section 29.
29. CHANGES TO THESE TERMS
We may update these Terms from time to time. When we do, we will update the "Last updated" date at the top. If we make material changes, we will notify you through the app or via email at least 30 days before the changes take effect. Your continued use of the Platform after changes take effect constitutes acceptance of the updated Terms. If you do not agree with the updated Terms, you must stop using the Platform and may delete your account.
Fee and pricing changes described in Section 18A are governed by the notice periods and procedures specified in that section. A fee change that is disclosed and implemented in accordance with Section 18A does not require a separate Terms update under this Section 29. However, any structural change to the fee model (such as introducing an entirely new fee category or fundamentally changing how fees are calculated) constitutes a material change to these Terms and is subject to both the notice requirements of Section 18A and the material change notification process described in this Section 29.
30. GOVERNING LAW
These Terms are governed by and construed in accordance with the laws of the State of Wyoming, without regard to conflict of law principles. For any Disputes not subject to arbitration, you agree to submit to the exclusive jurisdiction of the state and federal courts located in the State of Wyoming.
31. CONTACT US
If you have questions about these Terms, contact us at:
Hey Cabas LLC
Email: support@heycabas.com
Legal: legal@heycabas.com
Accessibility: accessibility@heycabas.com
Entity: Wyoming Limited Liability Company
© 2026 Hey Cabas LLC. All rights reserved.